Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
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We exclusively offer 100% raw Indian hair—never chemically processed, never mixed. Our bundles are thick, durable, and sourced with care.
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To ensure longevity and maintain the quality of your hair:
Gently wash your extensions with sulfate-free shampoo and conditioner.
Air dry or use a low-heat blow dryer.
Store your extensions properly in a satin or silk bag to prevent tangling and damage.
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With proper care, our extensions can last for years depending on the product and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.
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No. Due to the hygienic and custom nature of our products, all sales are final. We do not issue refunds under any circumstances.
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Exchanges are only allowed if we made an error in your order (e.g., wrong length or texture). You must notify us within 48 hours of delivery with photos and your original packaging intact.
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Please allow 2–5 business days for order processing. Shipping times vary by location, and you’ll receive tracking information once your order ships.
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We offer three signature textures:
Luxe Raw Silky Straight
Luxe Raw Voluminous Wavy
Luxe Raw Bold Curly
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We carry HD lace and Transparent Swiss lace in closure and frontal options, designed to melt seamlessly into your skin.
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At Luxe Strands LLC, we believe that luxury is more than a look—it’s a feeling. Founded with a passion for quality, confidence, and timeless beauty, our brand was created for women who demand the best and won’t settle for less.
We specialize in 100% raw, unprocessed Indian hair—sourced with integrity, thick from root to tip, and free of filler or synthetic fibers. Our bundles are available in three signature textures: Luxe Raw Silky Straight, Luxe Raw Voluminous Wavy, and Luxe Raw Bold Curly, with lengths reaching up to 40 inches.
To complete your flawless install, we offer premium lace products, including HD and Transparent Swiss lace closures and frontals, designed to melt seamlessly into your skin.
Every product is hand-selected with care, ensuring a soft, natural finish and long-lasting wear. Whether you’re elevating your everyday style or preparing for a special moment, Luxe Strands is here to crown you in confidence.
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For all inquiries, email us at renae@luxestrandsco.com. Our customer care team is happy to assist.

